frequently asked questions

Do you have a question that is not part of these 'frequently asked questions'? No problem! For other questions you can contact the UITbalie via +31 43 350 55 55 or via [email protected]

Can I choose my own seats?
You can choose your seats at most venues that have numbered seats. When you have selected the performance you want to order on our website, you can click the ‘Tickets’ button. If you click on this button, a seating plan will appear for seated events, where you can select your seats. Performances at external locations, such as the Sint Janskerk, Cellebroederskapel and Kumulus, are not seated. You can only select the number of seats for these performances.

Choosing your seats and the COVID 19 Measures
In the period September - December 2020 it is not possible to choose your own seats due to the COVID 19 measures of Theater aan het Vrijthof. The Papyruszaal is divided into 6 sections and you can choose one of the sections. There are 4 sections in the hall and 2 sections on the balcony. We cannot guarantee fixed seats in these sections. You can be placed anywhere within the chosen section. We will leave 3 seats open between families, and we will alternate between the rows, so seats in front and behind your seat will be open. This way we can always guarantee a safe distance. In AINSI, it is not possible to select seats either. AINSI theater is not divided in different sections.

How do I order wheelchair seats?
You can only make a wheelchair reservation via telephone. It is possible that we ask for the dimensions of the wheelchair. We request that you check the dimensions before calling us. All halls in Theater aan het Vrijthof and AINSI are wheelchair accessible. At external locations, we cannot guarantee accessibility. 

The companion can accompany the wheelchair visitor free of charge on presentation of the official ‘attendant card’. If you are not able to come to the theater independently for any other reason and you have an ‘attendant card’, you can claim a free ticket for your companion. Please contact the UITbalie +31 43 350 55 55 or [email protected].

Our seat numbers are not consecutive, are we sitting next to each other?
For logistic reasons, the Papyruszaal is divided into an even (right) and odd (left) part. For example, if you have ‘Zaal left row 1, seats 1 and 3’, you are sitting next to each other.

Can I select multiple performances in one order via the website?
That is possible. After you have chosen your tickets and number of seats for a performance, you can click on the 'Continue shopping' button in step two of the ordering process: ‘Payment and delivery method’. You can then choose tickets for a different performance. These tickets will be added to your shopping cart, which also contains the tickets for the other performances. 

I want to order tickets for adults and children, is that possible?
When you click on ‘Tickets’ at the desired performance, you can select your seats. After selecting your seats, you can choose the desired price type per ticket in the pop-up screen. For unseated tickets, you can easily choose how many tickets you would like for each price type. 

I forgot to select a ‘child price’. What should I do?
As long as you did not complete the order, you can go back to step 1 of the ordering process: ‘Ticket and seat selection’. Here, you can remove the seat that has the wrong price type and then select the seat again. In the pop-up screen, you now choose the price type ‘Child’.

If you already completed your order, you can no longer change your choice. You purchased the tickets and your purchase is immediately processed in our system. In this case you can contact the UITbalie (ticket desk) on +31 43 350 55 55 or [email protected] to rebook the tickets to a different price type.

How do I pay for my internet order?
You can pay via iDEAL, Credit Card, Bancontact, Nationale Kunst & Cultuur Cadeaukaart, Podium Cadeaukaart, VVV Cadeaukaart or the Geniet Later VOUCHER.

Can I use Gift Cards / Theater Coupons when ordering tickets online?
Online, we accept the Nationale Kunst & Cultuur Cadeaukaart, Podium Cadeaukaart and VVV Cadeaukaart. You can pay with these tickets by selecting the desired payment method in the payment screen. Paper theater coupons cannot be used when ordering tickets online. You can use paper theater coupons at the ticket desk in the theater.

How can I redeem my Podium Cadeaukaart online?
You can select 'Podium Cadeaukaart' in the payment screen. You need two codes: the card number and the PIN / security code. The first is clearly visible on the back of the card; the other is hidden behind a grey scratch layer. After you filled in the two codes, you click on ‘Redeem gift card’. If you have to pay an additional amount, you can simply do this via iDEAL, credit card or Bancontact. It is also possible to use multiple gift cards.

I have a Geniet later voucher. How can I redeem it?
You can redeem the code stated on your voucher via our website or directly at the UITbalie. If you buy tickets via our website, enter the voucher code in step 2: ‘Payment and delivery method’, ‘Use Geniet later voucher’. 

You do not have to spend the total amount at once. You can always request the current (residual) balance of your voucher at the UITbalie +31 43 350 55 55 or [email protected] (note: you cannot check your balance in your account / ‘my theater’). It is also possible to redeem several vouchers in succession. The voucher is valid for 13 months.

How do I receive my purchased tickets?
It depends on the delivery method you select at ‘Delivery’ under ‘Payment and delivery method’. If you choose e-tickets, you receive the tickets immediately via a link in your email. You do not pay any transaction costs for e-tickets. 

If you opted for delivery method by mail, you will receive the tickets at home. In this case, we will charge a one-off € 3 transaction fee (regardless of the number of seats). You will receive your tickets within 8 working days. If the performance takes place within 7 days, it is not possible to send the tickets via mail. In this case, you can choose the delivery method ‘pick up tickets at the box office’. You can collect the tickets at the UITbalie on the day of the performance. There are no extra costs.

If you create an account when ordering your tickets or already have an online account at Theater aan het Vrijthof, you can also view and download your tickets in your ‘My theater’ account. To access the ‘my theater’ account, click on the ‘doll icon’ in the menu of the website. 

What are the benefits of having an account at Theater aan het Vrijthof?
If you have an account at Theater aan het Vrijthof, you can view your orders, check, and download your tickets at any time. It is also possible to view and change your personal data. You can also compile a wish list of performances you would like to see. You can create an account by clicking on the 'doll icon' in the menu of the website and choosing 'new account'.

I have lost / forgotten my tickets. What should I do?
If you have lost or forgotten your tickets, we will issue duplicate tickets. Please contact the UITbalie +31 43 350 55 55 or [email protected]. If you have ordered tickets online and have an account at Theater aan het Vrijthof, you can download your tickets again. To get into your personal online environment, click on the ‘doll icon’ in the menu of the website.

I already have an account, when do I need to log in? 
If you click on ‘next’ in your shopping cart, you will enter step 3 of the ordering process: Identification. Here you can log in, create a new account, or continue without an account. Your personal data and your tickets will be visible in your account after logging in.

Payment with credit card is not successful. What should I do?
Check the credit card name, card number, credit card expiration date, and CVC code (the last three digits on the back of your credit card). This data is stored and is only used for this payment. At some banks, it is necessary to enter a pin code to initiate the transaction. If it still does not work, please contact the UITbalie +31 43 350 55 55 or [email protected], or get in touch with your credit card company.

When will the money be debited from my account?
When you pay by credit card, the amount of the purchase is debited from your account as you have agreed with your own bank. With iDEAL, the amount is debited from your bank account almost immediately.

Can I exchange or return my purchased tickets?
You can exchange purchased tickets (with the exception of bus trips) free of charge for another performance at the UITbalie, or by telephone, up to 24 hours before the start of the performance. If you exchange the tickets for a more expensive performance, you must pay the difference.

You can also return tickets up to 24 hours before the start of the performance. You only pay an administration fee of € 6 per ticket as a regular customer, or € 3 per ticket if you are a season ticket holder.

Tickets for performances with an (Euregional) bus trip or the ‘Bij de Buren’ series can be returned up to one month before the performance date.

Where can I order a subscription for the concerts of philharmonie zuidnederland?
Due to the COVID 19 measures for the 2020-2021 season, it is currently not (yet) possible to order a series subscription for the concerts of philharmonie zuidnederland.

Are there special children's prices and what is the age limit? 
For youth and family performances, we use a children's price for children up to and including 14 years old. This price varies per performance.

Why do I have to leave my address details?
Your address details are only required if you choose to receive the tickets by post.
 

Can I also book tickets by phone?
Telephone reservations are possible during opening hours (Mon. to Sat. between 12:00 and 18:00) on +31 43 350 55 55. Your reservation is valid for 10 days. If you have not confirmed your reservation after 7 days, you will receive a reminder email. After that, you have 3 days to pay.

I have a question that is not part of these 'frequently asked questions'. 
No problem! For other questions you can contact the UITbalie via +31 43 350 55 55 or via [email protected].