frequently asked questions
See below for a number of frequently asked questions. Click on a topic for the answer to the questions. If you have a question that is not listed in these frequently asked questions, please contact the UITbalie.
- How can I order tickets?
- Can I order tickets by telephone?
- Can I order tickets for multiple performances via the website?
- Can I order tickets with a discount?
- How do I order tickets at the children's price?
- Up to what age does the children's price apply?
- I forgot to select the children's price. What should I do?
- I have registered for the waiting list for a performance. What now?
- How can I receive my tickets?
- How will I receive my e-tickets?
- How will I receive my tickets by post?
- Where can I collect my tickets?
- Why do I need to provide my address details?
- I have lost/forgotten my tickets. What should I do?
- What are the different seating categories in the theatre?
- Can I choose my own seats for a performance?
- Why can't I leave individual seats free when selecting seats on the seating plan?
- Our seat numbers are not consecutive. Will we be sitting next to each other?
- How do I order wheelchair seats for a performance?
- How do I pay for my online order?
- How can I redeem my gift cards/theatre vouchers online?
- I have a Geniet Later voucher. How can I use it?
> EXCHANGING AND RETURNING TICKETS
- How can I exchange or return my purchased tickets?
- Can I cancel my tickets online?
- What is the best way to get to the theatre?
- There is an introduction to my performance. What does this mean?
- Are there facilities for visitors with health conditions/impairments or visitors with hearing/visual impairments?
- Do I need to print my e-tickets for my theatre visit?
- Is there a cloakroom in the theatre?
- Is hearing protection available?
- I am late for the performance. What should I do?
- How do I pay at the theatre?
- What does “including interval drink” mean?
- May I take photos and/or videos during the performance?
- I have lost something in the theatre. What should I do?
- What are the advantages of an online account with Theater aan het Vrijthof?
- How do I create an online account?
- I already have an online account. At what point during the ordering process do I need to log in?
- Can I order tickets without an online account?