Ticket Sales
Ordering tickets
Tickets can be ordered by phone, online and at the UITbalie at the theater. To order tickets online, you have to create an account once. Besides that, there's the possibility to buy tickets for all our performances at VVV Maastricht.
- Tickets for performances at Theater aan het Vrijthof can be picked up at the UITbalie from 60 minutes before the start of the performance.
- Tickets for performances at other locations can be picked up from 30 minutes before the start of the performance at the location itself.
- E-tickets are sent through e-mail and must be brought printed out, wherefor they can be scanned at the ticket control.
- If you choose for the delivery method by mail, you'll receive the tickets within 8 working days.
- As the reservation with delivery method by mail happens within 8 working days, we don't send the tickets anymore, but keep them at the theater. Then you can pick them up at the UITbalie.
- For sending the tickets by mail, € 3 per order will be charged.
Payment possibilities
Online you can pay with iDEAL, credit card, Podium Cadeaukaart (gift card) and VVV giftcard. At the UITbalie you can pay cash, with pin, VVV gift card, National Art and Culture card or Podium Cadeaukaart (gift card).
Exchange and return
Tickets can be exchanged up to 24 hours before the start of the show for another performance. Tickets can also be returned, but administration costs of € 6 per ticket are connected (with a maximum of € 24) as a regular customer, or € 3 per ticket (with a maximum of € 12) when being a member. Tickets for performances with a bus trip can be exchanged or returned up to one month before the date of the show.
Cancelling tickets online
Are you unable to attend a performance? You can cancel your tickets in your online account. This is possible up to 24 hours* before the start of the performance. You will immediately receive a refund credit equal to the value of your purchase. This credit can be found in your online account under ‘My Credits’. The credit remains valid for 2 years and is redeemable for tickets for another performance.
You cancel your tickets by logging into your account, going to ‘My events’, and clicking on ‘Cancel’ at the relevant performance. Would you like to cancel some of your tickets and/or would you rather get your money back (excluding cancellation fees)? Then you can fill in the online form found under ‘My events’ – ‘Cancel’.
*For bus trips and packages, a different cancellation period applies.
Waiting list
Theater aan het Vrijthof uses waiting lists for sold-out performances. Is the performance you would like to attend sold out? Then you can register for the waiting list on that performance’s webpage by clicking on the ‘waiting list’ button. If any tickets become available, we will contact the people on the waiting list in order of registration.
