Visitor protocol

We look forward to welcoming you back to our theater. The safety and health of our visitors, employees and artists are paramount. That is why Theater aan het Vrijthof is taking the necessary hygiene and ‘distance’ measures. Below you will find the COVID-19 house rules and the RIVM corona guidelines.

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Theater halls and seats

It is temporarily not possible to choose your own seats. (With the exception of the M-theater) In the Papyruszaal, you can choose a section where you want to sit. Our employees will guide you to your place(s) before the start of the performance, in order to guarantee 1.5 meters distance between you and other attendees. More information about the locations and the 1.5-meter hall plans can be found here.

Buy tickets for one household

Only order multiple tickets for a performance if you buy tickets for the same household. You will be seated next to each other. If the group you buy tickets for does not consist of the same household, order your tickets separately, so we can make sure that everyone is seated at 1.5 meters.

Evening ticket office

Due to the routing in the theater(s), and to avoid queues at the ticket desk, we kindly ask everyone to book tickets online. Also if you book tickets on the evening itself.

Doors open

You are welcome in the theater 45 minutes before the start of the performance. Upon arrival, we will ask you if you have any health complaints related to COVID-19. In the theater, there are various locations where you can disinfect your hands.

Three entrances at Theater aan het Vrijthof

For performances in the main hall (Papyruszaal) of Theater aan het Vrijthof, the maximum capacity, based on the ‘1.5 meters policy’, is approximately 240 visitors. These visitors are seated in six different sections in the Papyruszaal. To make sure you can enter the theater, while keeping 1.5 meters distance to other visitors, the main entrance of the theater has three separate entrances: Entrance 1, 2 or 3. The entrance that belongs to your chosen section is stated on your ticket.

Fixed routes in the theater

To make sure you can keep your distance to other visitors, we have indicated ‘walking routes’ (mostly one-way routes), via signage on floors and walls.

Papyruszaal is divided into six sections with its own routing, entrance and host/hostess

To make it easier to keep your distance, the Papyruszaal is divided into six sections, each with its own hall entrance, walking route, foyer and its own host/hostess. All information can be found on your ticket. A free drink will be served in the foyer prior to the performance. The host/hostess will accompany you to the theater hall and assign seats in the chosen section where you can sit.

No intermissions/pauses

In Dutch theaters, all performances in the period September to December will last approximately one to one and a half hours. There are no intermissions/pauses to ensure the 1.5-meter distance.

Free drink

To avoid queues at the bar and to make your theater visit extra special, Theater aan het Vrijthof offers you a free complementary drink prior to the performance (because this is a special season). You can get a drink in the foyer.

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We kindly ask you to pay with a debit card in our theater.

Cloakroom is temporarily closed

The cloakroom is closed. You are allowed to take your coat into the hall. You can place your coat on an empty seat next to you. With the limited number of visitors, taking your jacket with you is not a risk to fire safety.

Leaving the hall during a performance

Only leave the hall during a performance if it is absolutely necessary. Please note: it is not possible to return to your previously assigned seat if you come back into the hall, after you have left during a performance. We will assign you a seat at the side of the hall, if this is possible.

Applause and leave the room

As much as our artists like to receive a standing ovation, we ask you to applaud while staying in your seat. When leave the hall at the end of the performance, we kindly ask for your patience and request that you keep 1.5 meters distance from other visitors. We ask you to keep moving in the foyers and to leave the theater calmly and swiftly. This way, you do not have to pass anyone, we can ensure a good visitor flow and everyone can keep a distance of 1.5 meters.

Parking tickets

Until December, the theater does not sell exit tickets for the Q-park garages. View the parking and payment options here.

Cancellation in case of flu symptoms (cancel free of charge)

Due to exceptional circumstances, it is possible to cancel purchased tickets free of charge up to 4 hours before the start of the performance. As much as we would love to welcome you to the theater, we request that you do not come to the theater if you are ill or have flu symptoms. Not even with mild complaints such as a cold, runny nose, sneezing, sore throat and a light cough.

Service email

Two days prior to the performance, you will receive a service email containing the most up-to-date information. If there are any changes in measures or rules, we will inform you about this via the email address known to us.

Use of toilet and elevator

In order to guarantee the 1.5 meters distance, we ask you to take the maximum number of indicated users into account when using the toilet or elevator. We kindly ask for your understanding and cooperation.

Extra hygiene measures

Theater aan het Vrijthof takes the necessary hygiene measures to protect visitors, artists and employees. For example, there are extra disinfection columns, contact moments with visitors are limited (for example by setting out free drinks before the performance, no cloakroom, etc.) and we ensure regular intensive cleaning of contact surfaces, toilets, doorknobs, banisters and lift buttons. We request that you wash your hands with water and soap before, and during your theater visit.

Air cleaning / ventilation system

Theater aan het Vrijthof completely renewed its ventilation system during the renovation in 2019. The system supplies clean, filtered outdoor air through connected air treatment installations with high-efficiency air filters. The ventilation systems ensure that "used air" is immediately extracted again. There is no recirculation of air, in other words: there is no reuse of air.

In addition, the ceiling of the Papyruszaal is approximately 18 meters high, which helps prevent the spread of aerosols. The filters of mechanical ventilation systems are replaced every year (replaced in July 2020), so that we can continuously provide fresh air within the theater. Together with our suppliers, we ensure air quality in Theater aan het Vrijthof in accordance with the applicable standards.

Our foyers are closed after the performance

We request that you leave the theater quickly after the performance. Also, keep a distance of 1.5 meters when leaving the theater.

Wearing a mouth mask is mandatory

On entering the theatre, wearing a mouth mask is mandatory. As soon as you have taken your seats, the mask can be taken off.

Buying tickets as a present or a Podium Gift Card

Buying tickets as a gift is always a great idea. However, in connection with the corona measures, it is important that we have the contact details of the visitors who are attending the performances. You can choose to give a Podium Gift Card, where the recipient can enter his or her own details.

Theater aan het Vrijthof follows the COVID-19 guidelines of the RIVM and the protocol Reopening Theaters and Concert Halls of the VSCD.